Testimonial - K&B Creation

April 20, 2026

TruBlue in Practice: Supporting the Entire Project Journey

Understanding how software performs in the real world is what matters most. For many KBB businesses, the challenge isn’t just quoting accurately, it’s managing everything that comes after the sale just as effectively.

For K&B Creation, TruBlue has become a central part of how the business operates, helping to streamline processes from initial enquiry through to project completion.

A System That Supports the Full Workflow

Having used TruBlue for around two years, with three members of the team using the platform daily, it now plays a key role across the entire business.

From building quotes through to managing live projects, the system supports every stage of the customer journey. In particular, the post-sale phase has seen the biggest impact, where keeping track of orders, timelines and customer progress is critical.

Delivering Measurable Time Savings

While exact figures can be difficult to quantify, the difference compared to previous systems has been clear.

By bringing key processes into one place and reducing the need to manage multiple tools, TruBlue has helped create a more efficient workflow across the business.

“TruBlue supports everything we do, from initial quote through to project completion.”

“We’ve been using TruBlue for around two years now, with three members of the team using it day to day, and it’s become a key part of how we run the business.

We use it across the full process, from putting quotes together right through to managing projects once they’re sold. That post-sale side is probably where we see the biggest benefit, just keeping everything organised, on track, and visible without having to juggle multiple systems.

It’s hard to put an exact number on it, but compared to how we worked before, it’s definitely saved us a noticeable amount of time. If we had to estimate, we’d say around 20%, particularly in how we manage projects and keep things moving.

Getting started with TruBlue was a smooth transition, and it very quickly became part of the day to day running of the business.

Support has always been solid. We’ve known Matt and Michelle for a long time, so it’s good to have that continuity and know there’s someone there if we need anything.

Overall, it’s a system we rely on, and one we’ve already recommended to others in the industry.”

– Robin Leigh, K&B Creation

Built for the Way KBB Businesses Work

As the demands on KBB businesses continue to grow, having a system that connects quoting, project management and day to day operations is becoming increasingly important.

This example highlights how bringing those elements together can help reduce friction, improve visibility, and ultimately allow teams to focus more on delivering great customer experiences.

Looking Ahead

With ongoing development and continued collaboration with users across the industry, TruBlue remains focused on helping KBB businesses operate more efficiently, adapt to change, and build stronger foundations for growth.

Arrange a demo of TruBlue here: https://www.trublue.co.uk/request-demo.php

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